nehpyh
，
2020/09/11
There is a glitch and the company avoids accountability!
I first tried the app on my iPhone. The app made learning piano fun. So I decided to subscribe to a year’s package for my 7 year old kid. One day, I decided to let my kid use my 12.3” iPad Pro instead since it is easier on the eyes. But Simply Piano didn’t work. Somehow, it was still in the trial version.As we all know, if iPhone and iPad Pro are using the same Apple ID, the app should work and there is no need to make the same purchase again. Somewhere, Simply Piano in my iPad Pro wasn’t activated. Bring so used to most other app in Apple ecosystem, all one needs to do is to click purchase one more time and the system will verify backend that you had already purchased and not double charge. It wasn’t the case with Simply Piano. They double charge me for the version in iPad. Be mindful that it is still the same Apple ID. I didn’t think much about it until one day, I went into System and saw that I was double charged. I contacted Simply Piano but they said I had to contact Apple. I then contacted Apple and Apple told me to contact Simply Piano. I was fooled by Simply Piano and Apple!
开发人员回复
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Hi there! We're sorry you are experiencing issues. You can access all your profiles on multiple phones/tablets by making sure to log into Simply Piano with the same email on all the devices. You can check which email this is in the app under Menu > Settings > My Account.If you are using same email address for the 2 devices, you should only get charged once. If you're still having any trouble, just message us through the app and we'll be happy to help.